About Lossury

Introduction & Business Philosophy

Lossury Adjusters & Investigator Sdn Bhd started its humble beginning as a licensed loss adjusting firm focusing on motor claims. Our motor clients include Allianz General Insurance (Malaysia) Berhad, Berjaya Sompo Insurance Berhad, Etiqa General Insurance & Takaful Berhad, Lonpac Insurance Berhad, RHB Insurance Berhad, QBE Inusrance (M) Berhad, Progressive Insurance Berhad, Syarikat Takaful Malaysia Insurance Berhad and Zurich General Insurance & Takaful Malaysia Berhad.

Despite its humble beginning, Lossury remain a competitive adjusting firm that boast a team of management staff with more than 20 years of market experience. We are committed to provide quality services and impartial claims assessment services to the Insurers, Claimants and Business Partners.

We ensure results in our commitment to handle claims professionally, with integrity, honesty and strong business ethical values. This includes adopting best practice of conducting pro-active communications with all stake holders during the claims process on a without prejudice basis.

Currently, we have a presence of 8 offices/networks nationwide. With increasing demand for coverage of claims management, we are now expanding our portfolio to Non Motor claims to provide a more comprehensive and complete services for our valued clients.

Why Choose Us

Exceptional Claims Solutions Built on Trust and Expertise

These titles emphasize reliability, trust, and expertise while maintaining a professional tone. Let me know if you'd like more variations!

  • Proven Expertise
  • Impartiality & Integrity
  • Proactive Communication
  • Nationwide Coverage
  • Comprehensive Services
  • Commitment to Excellence
  • Innovative Solutions
Management Team Profile

Managing Director – Mr. Foo Chee Hooi

Mr. Foo Chee Hooi, is responsible for the motor claim, Fraud and TPPD claims has a more than 40 years of experience in insurance industry, he was formerly a director of an adjusting firm who provide has design comprehensive motor claim solution this not limited to investigation on fraudulent or motor claims.

He is actively managing and overseeing the operations of a motor claim and detecting questionable claims in day-to-day operation, he views this as his passion in combatting fraud. Leading a small team and responsible for developing and implementing action plans for detecting fraudulent activities in the organization, conducting awareness training across the company, reviewing investigation report presented by fraud investigators and make appropriate adjustments and take key decision for fraud resolution.

Executive Director & Acting Chief Executive Officer – Mr. Chua Meng Choon

Mr. Chua Meng Choon brings with him 20 years of invaluable experience in the insurance industry, with a focused expertise in motor claims, technical aspects, spare parts, and fraud detection. Throughout his career, he has collaborated with several adjusting companies, which has significantly refined his skills in claim assessment and management. His extensive exposure to the claims assessment process, as well as handling critical and complex cases, has been instrumental in his professional journey.

Currently, he oversees the daily operations of motor claims, placing a strong emphasis on identifying and addressing questionable claims. He is highly adept at combating fraud and leads a dedicated team in developing and implementing strategic action plans to detect fraudulent activities within the organization. His role also encompasses conducting company-wide awareness training, reviewing detailed investigation reports submitted by fraud investigators, and making well-informed decisions to effectively resolve fraud cases.

General Manager (Non-Motor) – Ms. Lee Kwi Gaik

Ms. Lee Kwi Gaik, has more than 20 years’ experience, she not only held senior roles but comes with extensive knowledge and experiences on various insurance policies issues including both local and international insurance industry functions.

After graduating, she joined an international loss adjusting firm as a trainee loss adjuster. She started her career in loss adjusting industry where, she led various claims handling across business segments involving multi-million Ringgit losses/exposure. She has held senior position in the insurance claims department. Her responsibilities involve management of large and complex catastrophic claims of multi-million-ringgit dimensions, leading team of 20.

She is a qualified Chartered Loss Adjuster and Chartered Insurance Practitioner, with BSc (Hons) Econs, LLB (Hons) FCILA, ACII, AMII and ANZIIF; And she currently managing and overseeing the operations of the non-motor claims department.

Head of Department (Motor Own Damage) – Mr. Lim Boon Pin

Mr. Lim Boon Pin boasts over 27 years of specialized experience in loss adjusting, with a particular focus on motor claims. He began his professional journey in the IT sector, gaining valuable insights before transitioning to loss adjusting and investigations.

Currently, he serves as the head of the OD division where he manages departmental operations and drives development initiatives. His leadership is characterized by a keen emphasis on the daily management of motor claims, particularly in identifying and addressing questionable claims.

A recognized authority in fraud prevention, Mr. Lim leads a dedicated team focused on developing and implementing strategic action plans to detect and combat fraudulent activities. His role encompasses conducting thorough investigations, ensuring the integrity of claims processes, and enhancing the organization's overall resilience against fraud.

His extensive experience and strategic vision make him an invaluable asset in our company. company-wide awareness training, reviewing detailed investigation reports submitted by fraud investigators, and making well-informed decisions to effectively resolve fraud cases.

Head of Department (Motor Liability) – Mr. Mazlan Bin Kamaruddin

Mr. Mazlan Bin Kamaruddin is a highly experienced professional in the insurance sector, holding a Certificate in Insurance and Diploma from the Malaysian Insurance Institute. With 38 years of active service, he has established a robust foundation in the industry.

Throughout his career, he has garnered invaluable expertise, particularly in motor claims, recovery, reimbursement, liability, and motor wreck tender. He has contributed significantly to notable organizations such as Mercantile Insurance Sdn Bhd, Capital Insurance Bhd, Takaful Ikhlas Sdn Bhd, and Etiqa General Insurance & Takaful Bhd.

In January 2024, he retired after a successful career; however, his dedication to the industry prompted him to take on a new role at Lossury Adjusters & Investigators on October 1, 2024. Currently, he serves as the Head of Motor Liability and Advisor, where his extensive background and commitment to excellence continue to position him as a valuable asset.

Head of Engineering – Ir Lee Khim Liang

Ir. Lee Khim Liang is a Professional Engineer with Practicing Certificate (PEPC) registered under the Board of Engineers Malaysia (BEM).

He has approximately 22 years of practical engineering consultancy experience in various fields of civil and structural engineering design and assessment work, including road and monorail bridges, wharves, high-rise buildings, temporary falsework, earth retaining structures, slope engineering and earthquake engineering. He has worked on many projects in Malaysia, Singapore, India and Dubai involving steel, prestressed concrete and reinforced concrete materials. And is therefore able to detect anomalies arising from engineering claims and report the findings in time for Insurers to take appropriate action.

Before joining Lossury, he has served in an advisory role at an international loss adjusting firm, focusing primarily on multi-million ringgit claims under the Contractors’ All Risks (CAR) and Professional Indemnity (PI) policies, and property claims related to civil and structural engineering works.

Head of Finance – Mr. Tan Chun Kiat

Mr. Tan, who has a combined 10 years of working experience in the Accounting & Taxation industry which has in-depth knowledge on accounting analysis. He is currently providing bookkeeping & professional consultation service.

He has worked with various government authorities such as Bank Negara Malaysia (BNM), Inland Revenue Board (IRB) and Suruhanjaya Syarikat Malaysia (SSM). His career has gained exposure on latest accounting & taxation rules & regulations from various government bodies. The working experience gathered over the years had enhanced his accountancy & taxation skills.

Over the years, he has been dealing with clients from various business industries, and this has helped him to build and expand his network and knowledge of the business.

Manager (Motor Own Damage) – Mr. Ronnie Heng Min Wai

Mr. Ronnie Heng Min Wai brings with him 10 years of invaluable experience in the insurance industry, with a focused expertise in motor claims, technical aspects, spare parts, and fraud detection. Throughout his career, he has collaborated with several adjusting companies, which has significantly refined his skills in claim assessment. His extensive exposure to the claims assessment process, as well as handling critical and complex cases, has been instrumental in his professional journey.

Currently, he oversees the daily operations of motor claims, placing a strong emphasis on identifying and addressing questionable claims.

Manager (Motor Liability) - Mr. Uvindran Sagaram

Mr. Uvindran Sagaram, is a Diploma holder in Computer Graphic & Art Design and has been involved in the adjusting sector for the past 21 years. He obtained Basic Certificate in Loss Adjusting (BCILA) from the Malaysia Insurance Institute (MII) in 2005.

He was recognized as one who provides comprehensive and quality claims investigation services with two international companies, McLarens (M) Sdn. Bhd. & Maphilindo International Sdn. Bhd. and other local adjusting firms.

In his role as a Motor Liability Investigator, he has successfully assisted several Insurance companies to repudiate fraudulent of Third-Party Bodily Injury, Motor Theft, Own Damage Investigation, Third Party Property Damage and Personal Accident claims. He has acquired a reservoir of knowledge and skills in investigating motor liability, vehicle theft, own damage claims, third party property damage claims and surveillance cases

Manager (Non-Motor) – Mr. Peter Reyes

Mr. Peter has over 30 years of experience as a loss adjuster in both local and international adjusting firms, handling both small and large losses in the motor and non-motor portfolios. He is an experienced investigator in third-party bodily injury and motor theft claims.

Currently, he handles all types of non-motor claims which includes fire and allied perils, burglary and theft, householder’s and houseowner’s claims, public liability and personal accident claims. He has keen and intuitive skills in detecting and investigating claims of fraudulent nature, leading to high success rate in proving fraud.

He has personally managed small claims schemes for major insurance companies and credited with high score compliance of key performance index. At Lossury, Peter is tasked with ensuring compliance with timelines and the quality of adjusters’ reports.