An "ITO Code of Conduct & Internal Dispute Resolution (ITO COC & IDR)" refers to a set of ethical guidelines that Insurers and Takaful Operators (ITOs) in Malaysia must follow when conducting business with repairers, particularly regarding motor insurance claims, emphasizing principles of:

Fairness and Transparency:

ITOs must operate with transparency, providing clear information to customers and repairers, and maintaining a fair dispute resolution process.

Professional Conduct:

High standards of honesty and integrity are expected in all interactions between ITOs and repairers.

Compliance with Laws:

Adherence to all applicable laws and regulations is mandatory.

Customer Focus:

The primary goal is to provide a quick and fair claims settlement process for customers.

Collaboration with Repairers:

ITOs should work collaboratively with repairers to ensure efficient claim handling.

Documents:

Insurer & Takaful Operators-Repairers Code of Conduct